FAQ

Frequently Asked Questions

1. I can't see the games in my screen
All our games are Java applications, so they require a Java-enabled browser. The most important browsers in the market today support Java, but this feature can be disabled at will, so, if you cannot see the games, most probably it is because the Java option of your browser is disabled. Enabling Java is easy, but depends on the browser you use. For example, in MS Internet Explorer 6.x proceed as follows: Open your browser, Click on "Tools" in the main menu (top line) , then click on "Internet Options", then in the "Advanced Options" tag in the small pop-up widow, and then scroll down the page until you find "Java (Sun)". UNCHECK the Java (Sun) checkbox and CHECK the three checkboxes under "Microsoft VM", which you will see just below Java(Sun). Then click on the "Accept" button.

2. My screen doesn't show any chips to bet with
All our games are Java applets and they run under what is called a Virtual Machine (VM), which is part of all major browsers in the market today. In table games, the chips and other parts are images and the Sun Microsystems Java included in some browsers, as MS Internet Explorer 6.0, interferes with the VM image loading process. In this case, the games should perform well under the following settings:

Java (Sun): Disabled
Microsoft VM: -JIT Compiler: Enabled
-Java Console: Enabled

For changing these settings in Internet Explorer 6.0 do the following: Open your browser, Click on "Tools" in the main menu (top line), then click on "Internet Options", then in the "Advanced Options" tag in the small pop-up widow, and then scroll down the page until you find "Java (Sun)". UNCHECK the Java (Sun) checkbox and CHECK the three checkboxes under "Microsoft VM", which you will see just below Java(Sun). Then click on the "Accept" button.

This should work, but if you still don't see the chips with these settings, then the solution should be to use a different browser, for example Firefox, Opera or Netscape. We strongly recommend to download and install Firefox. It is an excellent browser very similar to Internet Explorer 6.0, but with a much smaller file size and better features. You can download it for free at http://www.mozilla.org/products/firefox

3. The game control buttons are not visible in my screen
Some games, as Roulette or Three Card Poker require the complete screen to play properly. If you have several tool bars showing, they may use screen space needed for the game. The solution is to set your browser to "Full Screen" pressing the F11 key., Pressing F11 again restores the normal browser settings.

4. Why I can't play the games in my WebTV set?
Our games require a Java-enabled browser to play. Unfortunately, WebTV doesn't support Java, so you cannot play or even see any of our games on a WebTV set.

5. Can I withdraw winnings by a different payment method than that used for deposit?
No. You should retrieve your winnings by the same payment method used to fund your account. However, exceptions can be made if justified and requested by email to .

6. Why my winnings are still not showing in my bank statement?
Withdrawal requests by transfer to bank accounts are honored the same day, but the money transfer is sent using the ACH system, and this implies that the real transfer of money is executed by our bank at the end of the day in business days. However, the ACH rules authorize receptor banks to delay up to three days the posting of funds received. It is up to your bank to post them at the following day or in three days. If there is a weekend or holyday included in this period, the delay is extended accordingly, but should never be greater that three business days.

7. Why I still didn't receive my check sent by mail?
Checks are sent by mail at the following day of the cash-out, however, to avoid inefficiencies of the official mail service at our location, we use a private courier to take our correspondence to your country and then it is dropped there in the local mail. Depending on circumstances out of our control, the total delay in the mail can be from 5 to 23 days.

8. How can I obtain a FinCred card?
You can request it at the FinCred web site: http://www.fincred.com/consumers.htm. You will not need any documents, only to give the details of a bank account where they will charge your spending at the billing date.